Refund & Cancellation Policy

This policy describes how customers can raise a request about payments or service orders made with GAYATRI COMMUNICATIONS.

Failed or duplicate payments

If an amount is debited but the transaction is shown as failed, or the service is not credited, contact us with the transaction reference, date, amount and customer/account reference. We will verify the payment status with the payment provider and take appropriate action.

Refund eligibility

Refund requests are reviewed based on the service purchased, whether it has been activated or consumed, the applicable plan terms and relevant law. Refunds are not guaranteed for services already delivered or consumed except where required by applicable law or the agreed terms.

Cancellation

Customers should submit cancellation requests through our verified contact channels as early as possible, preferably before service activation. Any applicable restrictions or charges will be communicated under the relevant service terms.

Approved refunds

Where a refund is approved, it will generally be initiated to the original payment method or as permitted by the payment provider. The time taken for the amount to appear depends on the bank and payment network.

How to request help

Contact us with your name, customer/account reference, transaction ID, payment date and a brief description of the issue. Never send passwords, OTPs or payment PINs.

Confirm this policy matches your actual prepaid internet/cable recharge practices and HDFC's requirements before publishing.